Please inspect your order as soon as it arrives and before using or installing the hair.

If your item appears damaged, defective or incorrect, contact us immediately so that we can assess the issue and help resolve it.

Please keep the hair, packaging and any other items from the original order while we review the issue.

If you receive an incorrect product, please contact us as soon as possible before using, opening or installing the item.

Please email info@sharneeshop.uk with your order details and, where appropriate, photographs of the item received.

Please contact us immediately if your hair arrives damaged or appears to have a manufacturing defect.

Do not cut, colour, wash, install or otherwise alter the hair before contacting us, as this may affect our ability to assess the issue.

Email us at info@sharneeshop.uk with your order number and photographs where possible.

Because hair extensions are a personal-use and hygiene-sensitive product, returned hair must be in exactly the same condition in which you received it.

Hair extensions must be:

• Completely unused
• Unworn and not installed
• Unwashed and unprocessed
• Uncut and not coloured
• With all original tags and seals intact
• In the original packaging

You will also need your receipt or other proof of purchase.

To request a return, contact us within 14 days of receiving your order.

Email: info@sharneeshop.uk

Please include your order number and the reason for your return.

Please do not send an item back before your return has been approved. Unauthorised returns may not be accepted.

Once your return request has been reviewed and accepted, we will provide the return instructions.

Return shipping costs are the responsibility of the customer and will be deducted from the refund amount.

The cost of return postage will depend on the service used to return the item.

We cannot accept returns on hair extensions or hair products that have been:

• Worn or installed
• Washed or conditioned
• Cut or trimmed
• Coloured, bleached or chemically processed
• Altered from their original condition
• Removed from their original sealed packaging where applicable

Bespoke, custom-made and personalised hair products are made specifically to the customer's requirements and are therefore not eligible for return where the product is made to the customer's specifications.

If you are considering a bespoke order and have questions about your specific requirements, please contact us before placing your order.

Personal care, beauty and aftercare products may not be returnable where they have been opened or used.

If you are unsure whether a specific product is eligible for return, please contact us before opening or using it.

Unfortunately, sale items and gift cards are non-returnable.

The fastest way to ensure you receive the product you want is to return the original item and, once your return has been accepted, place a separate order for the replacement product.

This also allows you to choose the correct colour, length, method or product based on your needs.

If your return is approved, you will be automatically refunded to your original payment method within 10 business days.

The cost of return postage will be deducted from the refund.

Please remember that your bank or card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.

Email: info@sharneeshop.uk

Once a return has been approved, the eligible refund will be processed to your original payment method.

Return shipping costs will be deducted from the refund amount.

Any non-refundable items or amounts will not be included in the refund.