Sharnee's Hair Extensions
How Can We Help?
Find answers about our hair extensions, delivery, aftercare, colour matching, trade accounts and bespoke services.
Frequently Asked Questions
Orders & Products
Everything you need to know about our hair, quality and styling.
What quality hair do you use?
All of our hair extensions are made from 100% premium Mongolian human hair, carefully sourced from single donors to help prevent matting and maintain a soft, natural finish.
Our hair is:
- Double drawn for thickness from root to tip
- Cuticle aligned for smoother wear
- Soft, silky and long-lasting
- Suitable for styling and everyday wear
With proper aftercare, our extensions can last 12+ months.
Are your extensions suitable for all hair types?
Yes. Our Nano Rings and Nano Wefts are suitable for a wide range of hair types, including fine, medium and thick hair.
If you're unsure which method is right for you, we recommend booking a colour match or bespoke consultation.
Can I style the hair extensions?
Yes. Our human hair extensions can be curled, straightened and styled just like natural hair.
We always recommend:
- Using heat protection
- Avoiding excessive heat
- Using extension-safe aftercare products
Can I colour the extensions?
As the hair is 100% human hair, colouring is possible. However, we recommend professional colouring only, as we cannot guarantee results after chemical processing.
For custom shades, we recommend our Bespoke Hair service .
The Sharnee's Difference
Quality You Can See & Feel
From single-donor sourcing to double-drawn, cuticle-aligned hair, every detail is selected with beautiful, natural-looking results in mind.
Shop Extensions →Delivery
Shipping & Delivery
Everything you need to know about receiving your order.
What are your shipping options?
Standard Shipping
- Delivery Time: 2–4 business days
- Cost: Calculated at checkout
Shipping times may vary during busy periods or holidays.
Do you ship internationally?
International shipping may be available depending on location. Please contact us before ordering for delivery information and pricing.
How can I track my order?
Once your order has been dispatched, you'll receive tracking details via email.
For Hair Professionals
Trade & Professional
Built for stylists and salons who expect professional-quality hair, reliable service and dedicated support.
Apply For A Trade Account →Do you offer trade discounts?
Yes. Qualified professionals can apply for a trade account to receive:
- 15% discount across the store
- Exclusive professional pricing
- Access to trade support
Accreditation is required, such as:
- Habia
- BABTAC
- City & Guilds
- Equivalent industry qualifications
How do I apply for a trade account?
Simply complete our Trade Account Application form and our team will review your request.
Approval times are typically within 1–2 working days.
Looking After Your Hair
Hair Extension Care
The right aftercare routine helps keep your extensions looking and feeling their best.
How long do the extensions last?
With proper maintenance and aftercare, our extensions can last 12 months or longer.
Lifespan depends on:
- Aftercare routine
- Heat usage
- Product choice
- Maintenance appointments
What aftercare products should I use?
We recommend:
- Sulphate-free shampoo & conditioner
- Extension-safe brushes
- Heat protection products
- Silk or satin pillowcases
Avoid oil-based products near attachment areas.
How often should maintenance appointments be booked?
Recommended maintenance:
- Nano Rings: every 6–12 weeks
- Nano Wefts: every 6–12 weeks
Regular maintenance helps protect your natural hair and keeps extensions looking flawless.
Extension Aftercare
Look After Your Investment
The right products and routine can help maintain the softness, shine and longevity of your extensions.
Shop Aftercare →
Made For You
Need Something Bespoke?
From custom extensions and ponytails to toppers, fringes, hairline pieces and bespoke wigs, our bespoke service is tailored around your individual requirements.
Explore Bespoke Hair →What is Bespoke Hair?
Our Bespoke Hair service offers fully customised hair solutions tailored to your needs, including:
- Custom extensions
- Ponytails
- Toppers
- Fringes
- Hairline pieces
- Bespoke wigs
How does the bespoke process work?
- Submit a consultation request
- Share your hair goals and inspiration
- Receive expert recommendations
- Get a personalised quote
- Your bespoke piece is created for you
Why don't bespoke products display prices?
Every bespoke order is customised to the client's specific requirements, including colour, density, length and construction.
Pricing is therefore provided after consultation.
Help & Support
Returns & Support
Need help with an order, return or colour match? Start here.
Can I return hair extensions?
For hygiene reasons, hair extensions can only be returned if unopened, unused and sealed in their original packaging.
Please contact us before returning any items.
Do you offer colour matching support?
Yes. We offer personalised colour matching guidance to help you choose the most suitable shade.
You can:
- Use our Colour Match page
- Purchase a Colour Ring
- Contact us with photos taken in natural lighting
Personalised Help
Not Sure Which Colour Is Right For You?
Don't guess. Our team can help you find your closest match using photographs taken in natural lighting.
Get A Colour Match → or Shop Colour RingWe're Here To Help
Still Have A Question?
If you can't find the answer you're looking for, our team is happy to help with your hair, colour, order or extension requirements.
Contact Us →