Returns & Refunds
Returns & Refunds
We want you to feel confident when ordering from Sharnee's. Here's everything you need to know about returning your hair extensions and how refunds are processed.
Our Policy
14-Day Returns
We offer a 14-day return period, which means you have 14 days after receiving your item to request a return.
What condition must my hair be in?
To be eligible for a return, your hair must be in the same condition that you received it.
For hygiene and quality-control reasons, hair extensions must be:
- Unworn
- Unused
- Uncut or altered
- With all original tags attached
- Sealed in the original packaging
You will also need your receipt or other proof of purchase.
Can I return hair that has been opened or worn?
No. Due to the nature of hair extensions and hygiene requirements, we cannot accept returns where the hair has been opened, worn, used, cut, altered or removed from its original sealed packaging.
This includes hair that has been washed, coloured, heat-styled or otherwise treated.
Starting A Return
How To Request A Return
Please contact us before sending any item back. We need to approve the return request before the item is sent to us.
How do I start my return?
To request a return, contact us at info@sharneeshop.uk within 14 days of receiving your order.
Please include your order details and the reason for your return so our team can review your request.
Items sent back without first requesting a return may not be accepted.
Where do I send my return?
If your return is accepted, we will provide instructions on how and where to send your package.
SS14 3RZ
Essex
United Kingdom
Please wait for our return instructions before sending your item back.
Who pays for return postage?
Return postage is the responsibility of the customer.
The cost of return postage will be deducted from the refund issued for the returned item.
Something Isn't Right?
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it and contact us immediately if your item is defective, damaged or you have received the wrong item.
Please do not use, wash, colour, cut or alter the hair if you believe there is an issue with your order. Keeping the hair in its original condition will allow us to properly assess the issue.
Contact our team at info@sharneeshop.uk as soon as possible.
Before You Return
Items We Cannot Accept For Return
Because we sell hair extensions and personal hair products, hygiene and the condition of the product are particularly important.
Opened, worn or used hair
We cannot accept hair extensions that have been opened from their original sealed packaging, worn, used, washed, coloured, cut, altered or heat-styled.
Custom and bespoke products
Custom products, bespoke hair and special orders made to a customer's individual requirements are not eligible for return unless the item is defective or incorrect.
This can include personalised colour, length, density, construction or other specifications created specifically for the customer.
Hair that has been altered
We cannot accept returns where hair has been cut, coloured, chemically treated, washed, styled or otherwise altered after purchase.
Sale items and gift cards
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Need A Different Product?
The fastest way to make sure you receive the product you want is to return the original item and place a separate order for the replacement once your return has been accepted.
How do exchanges work?
We do not process direct exchanges. Instead, return the original item following our returns process.
Once the return has been accepted, you can place a new order for the product you would like.
Refunds
How Your Refund Works
Once your return has been received and inspected, we will notify you whether your refund has been approved.
When will I receive my refund?
If your return is approved, you will be automatically refunded to your original payment method within 10 business days.
The cost of return postage will be deducted from your refund.
Please remember that your bank or credit card company may require additional time to process and post the refund to your account.
What if my refund hasn't arrived?
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.
Email us at info@sharneeshop.uk .
Need Help?
Have A Question About A Return?
If you're unsure whether your item is eligible for return or you have a question about the returns process, our team is here to help.
Contact Us →Sharnee's Hair Extensions
Shop With Confidence
We want you to feel confident ordering from Sharnee's. If you have any questions before placing your order, our team is happy to help.
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